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Social Media for IACA 2015

Social Media for IACA 2015

Real Time Social Media Monitoring for Situational Awareness

Presentation media can be found here: IACA 2015 Social Media


A lot of police departments fear social media. I can tell you right now that this is something police departments need to be very familiar with and that they need to have a presence on all of these sites – even if it is to simply claim their name and to make sure nobody else is pretending to be them.


Generally, the most important things you need to know are:

1. The rules for police on the internet are generally the same as the rules for the police in real life. Your conduct has to follow all of your existing department policies. You can have officers online in a visible way, like a uniformed officer and you can have officers using websites undercover, just as you use plain-clothes officers in real life.

2. You need to know exactly what your public information laws say you can and can’t post online – you should already have policies regarding the release of public information. Ignore the words “media”, “reporter” and “newspaper” and replace them with “website”, “Facebook Page”, “Twitter”, etc…

3. Do your research – there are a lot of free resources online



Social Media for Law Enforcement

Presentation Outline – 09/23/2015

International Association of Crime Analysts

Lieutenant Glen Mills – Burlington Police Department

President – Massachusetts Association of Crime Analysts


Social Media Basics

What is Social Networking?

History of Social Networks


Social Media by the Numbers

Why is it important to us?


Social Media Usage

Intelligence Gathering – Passive and Active

Undercover Operations


Public Interaction

Emergency Notifications


Personal and Business Use





Creating Accounts

A discussion of Web Browsers

Tor Browser

Pirate Browser

Setting up an E-Mail Account – Gmail is Recommended

Gmail Trick – you can use periods “.” and plus signs “+” in your Gmail address in order to create multiple social media accounts and sign up to multiple newsletters with a single Gmail account

Examples: can be or

OR: or

All appear to be different addresses to other services but all messages will go to the same inbox

Protecting Your Good Name using

The First Commandment

Neverever, use your own personal accounts


Intelligence Gathering

Passive (Open Source)

Active (Working Undercover)

Legal Issues

Ethical Issues

Legal Issues

Visualizers –


Personal Use

Police Officers probably shouldn’t have personal profiles – If officers have profiles they should understand the risks to their careers, their safety, and to their families

FaceBook Graph Search

Exif (Exchangeable Image File) Data

“Checking In”


Instructor Contact Information:

Lieutenant Glen Mills – Burlington, Massachusetts Police Department /

781-505-4945  /






Free Stuff: – A variety of Free Resources and Tools– Masspolice – Free Resources and Tools for Massachusetts Officers / Massachusetts Sample Search Warrant Templates are located in the “Files” section


How-To’s: – Tools and Resources for Investigating High Tech Crimes – IACP Guide to Using Social Media – Christa Millers Blog on Social Media for Law Enforcement – Laurie Stevens Blog on Social Media for Law Enforcement – Training in High-Tech Investigations / ISP List


Legal – 28 CFR 23 Training



The NESMO (Northeast Social Media Officers) website has some guides to help develop social media policy for law enforcement agencies:



People Search / Profile Search – Social Network Search Tool People Search


Profiles: – search for user names across multiple social media sites – Twitter Profile Info – Twitter Profile Info – Facebook Profile Report from Wolfram Alpha


Mapping: – Where are a profiles followers – Use the Twitter Maps App to see tweets on a map – A cool Tweet mapping project – Tweet Heat Map – Tweet Map for a single profile

Creepy – It’s basically a stalking program


Monitoring: – SeeSaw is a good tool to see what people are talking about – My favorite tool for monitoring multiple Twitter Accounts – Nice monitoring tool that can be set for geolocation – Just what it says it is – Alternative to Tweetdeck – has limits on numbers of accounts


Link Charts: – Link Chart of a Twitter Profiles followers



Misc: – Can be used with multiple Twitter Accounts to post to a master account


History: – Search Tweets all the back to the beginning of Twitter – See previous versions of websites


Twitter Pics: – Search for Twitter Pics

See Creepy above


URL’s: – Don’t open that shortened URL until you check it first!


Instagram Search: – Searches Instagram photos